Privacy Policy

Your personal information, if you provide any, will be kept strictly confidential. It is never sold, given away, or shared with anyone, unless we’re required to by law.

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What information do we collect?

We collect information from you when you fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, phone number and/or moving to and moving from addresses. You may, however, visit our site anonymously.

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Terms and Conditions

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1. Understanding Your Estimate

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The Estimated Transportation Cost is BINDING and GUARANTEED based on the inventory provided by customer prior to move date. Customer Responsibility is to make sure that all boxes and fragile items are packed, boxed up and ready for pick-up unless noted differently on this Binding Estimate Cost for Service.

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Your Binding Estimate Cost for Service Includes:

• Tolls, Gas, Mileage and Taxes.

• Detailed Itemized Inventory List on Move Date for Long Distance Moves.

• Special Moving Blankets to Wrap and Protect Your Non - Fragile Items.

• Basic Disassembling and Assembling of Basic Furniture (if needed).

• Full Standard Valuation Protection at the rate of 0.60 per pound per article.

• One Month of Storage (Must be mentioned and included in estimate PRIOR to booking).

• Full Door To Door Service.

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Please read the following requirements & regulations to ensure a smooth and worry free move.

RESCHEDULE / CANCEL OF SERVICE: The Cancelling or Rescheduling of your move must be submitted in writing by the customer at least three (3) business days prior to service date, in order for the deposit to be fully refundable and to avoid a rescheduling fee of $200.00.  Any additional services added to the account such as packing services, additional items to be moved, overnight service, storage services or packing materials usage, that are not included in the initial Estimate Cost For Service that was signed and approved by customer, the customer is fully responsible and will be charged the entire total Estimate Cost For Service given prior to service date plus the additional accrued charges.

TERMS OF PAYMENTS: Upon booking, a deposit of 30% of the total is required in the form of Electronic Check, Visa, Master Card, Discover or American Express (exact deposit amount determined on a job by job basis). Upon pickup, 40% of the remaining balance or 70% of the total is due in the form of Visa, Master Card, Postal Money Order, or Cash (any in person, on site credit/ debit card payments are subject to a 3% admin fee) payable to Orange Square Movers , The remaining balance must be paid in full upon arrival of delivery (before unloading your shipment) by CASH or POSTAL MONEY ORDER only. Orange Square Movers  reserves the right to collect up to 70% of total price prior to the goods leaving the origin state.

PACKING YOUR GOODS: All Customers are responsible to pack all boxes and fragile items (glass, mirror, marble, and electronics) unless noted differently on this Estimate Cost for Service (via “Your Estimate Cost for Service” email). For health and sanitary reasons all mattresses, box springs, and futon pads must be properly protected in Mattress box or plastic cover. Personal effects in plastic bags are not allowed in the truck. Note: Packing supplies are not included in the transportation cost and will be charged if required.

ABBREVIATIONS: Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.

CERTIFICATE OF INSURANCE: Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist and we will be glad to assist you. Note: A fee may apply depending on building requirements.

PARKING RESTRICTIONS: Customers must confirm parking restrictions with the building/s management or local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement.

FURNITURE TRANSPORTATION: Our Company requires that all drawers must be emptied prior to the day of move. Furniture with full drawers will not be transported due to high risk of damage to the actual furniture, premises walls and floors.

UTILITIES / APPLIANCES: Make sure that all of your utilities and appliances will be turned off and disassembled from electric, gas and water connections prior to the day of your move. We do not disassemble or reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.

GENERAL WAIVERS OF LIABILITY: Carrier hereby states and shipper acknowledges that carrier is not liable for the following items or conditions in a shipment, where allowed by law: pressed wood furniture, file cabinets and their contents when they have not been emptied by shipper, mechanical conditions of electronics, electrical or plumbing connections, any further damage to any item that is already broken or has otherwise lost the integrity of strength from existing damage at time of pick up. In addition, you are not able to give us to carry and we accept no liability whatsoever for firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, liquids.

ESTIMATED TIME OF ARRIVAL TO YOUR PICKUP LOCATION: All Estimated time of arrivals are subject to change depending on many industry related factors such as traffic, weather conditions, acts of God, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you (mostly applies on second, third or fourth shifts). Note: Orange Square Movers  will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new / revised ETA (Estimated Time of Arrival) depending on our schedule.

BINDING ESTIMATE COST FOR SERVICE: If, before loading your shipment, we believe you are tendering additional household goods or are requiring additional services not identified in the initial Estimate Cost for Service, and you and the carrier cannot reach an agreement, the carrier keeps the right to refuse to service the additional household goods or services. We will agree to service the shipment by agreeing to negotiate a revised written binding estimate and executing a Rescission Of Old Estimate which will list the additional cubic feet or lbs. of household goods and/or additional services. Any additional cubic feet will be charged at the original rate received. By executing a Rescission Of Old Estimate the carrier and the customer will consider the initial Estimate Cost for Service as a Non-Binding Estimate Cost for Service. Note: As per company policy, a binding estimate is an agreement made in advance with the shipper. It guarantees the total cost of the move based upon the quantities and services shown on your initial Estimate Cost for Service.

LEGAL PROCESS NOTICE TO ALL CLAIMS: Carrier shall not be liable for the loss or destruction of, or missing goods, or damage of goods tendered here under or any part thereof unless claim is made in writing supported by proof of ownership, together with substation of value, and weight. As a condition precedent, all outstanding monies due to the mover must be paid in full before a claim can be submitted to the company within 9 months after the date the goods are delivered or demand thereof refused and must be limited to the destination descriptions of damage indicated on the inventory logs at the time of delivery. It is the shipper’s responsibility to inspect and indicate damaged or missing items on the inventory logs at time of delivery. Valuation of claim will be based on those indications subject to the limitations of liability as described on the Bill of Lading. Liability for the carrier will be in accordance with the liability option selected by shipper.

SUMMARY OF DISPUTE SETTLEMENT PROGRAM: Our neutral arbitration program has been designed to give neither the carrier nor the shipper any special advantage. If a dispute arises between the carrier and the shipper Arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 U.S.C. Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. 1. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each side’s case. 2. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. 3. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. There are many arbitration programs available at multiple locations throughout the United States. We are authorized to use and recommend U.S. MOVERS Association Arbitration services. Contact information and other information about U.S. MOVERS Association can be found at www.usmoving.org Please contact the moving company if you wish to participate in or get more information about the arbitration program.

DELIVERY SERVICES: All Long Distance deliveries are made on a flexible basis with an estimated arrival time up to 21 business days per customer’s first available delivery date (Ready Date), unless noted differently on this Estimate Cost for Service. Customer must be able and available to receive the goods starting the day after the goods were picked up. Any changes made by customer to their Ready Date may result in additional storage fees. The charge for storage handling is $0.75 per cubic foot per storage entry, the charge for storage rent is $0.70 per cubic foot per month. All estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you. Note: We will not discount any account due to any delays listed above. Our company will keep the customer informed verbally with a new / revised ETA (Estimated Time of Arrival) depending on company schedule.

SHIPMENT VALUATION AND COVERAGE: Carrier Basic Liability of $0.60 per pound per article at no charge. If any article is lost, destroyed or damaged while in your mover’s custody, your mover’s liability is limited to the actual weight of the lost, destroyed or damaged article multiplied by $0.60 cent per pound per article. This is the basic liability level and is provided to you at no charge. It is considerably less than the average value of household goods. Full value protection coverage is available for additional cost at customer's request (cannot be purchased after move has begun). See "Full Value Protection Amount of Liability" above.

ADDITIONAL FEES: This estimate is based on a flexible delivery schedule and normal access conditions at both pick-up and delivery locations (there must be access for a 48' or 53' tractor trailer with a maximum distance of 75ft. from the truck to your door, and carrying up to 2nd floor stairs to avoid additional charges). In the event there is an excessive carry of anything over and above the first 75 feet, which is considered a “normal access condition”, the customer will incur a charge of $100 for every additional 75 feet increment. When moving out of an apartment and stairs are involved, there is a charge for any floor above the 1st flight (a flight is considered up to 7 steps). The customer will incur a charge of $100 , per each additional flight . Lastly, if the customer’s destination cannot accommodate a 53’ tractor trailer, the customer will be charged a shuttle fee:up to 350 cft - $420. 351 cft- and up-$1.20 per cubic foot. Elevator one time fee is $100.

CLAIM FILING PROCEDURE: As per company TERMS AND CONDITIONS, in the unlikely event a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHTto fully investigate and respond in writing with a resolution to their issues.

To do so, please contact our Claims and customer retention Processing Company at  or Mail your inquiry to . NOTE: In the event you are not satisfied when a resolution is made to your claim / complaint against the company, ONLY THEN you may contact any state, city, government, insurance, and consumer group such as the BBB, public, media organization, internet website or credit card agency.

By placing a deposit with Orange Square Movers , I am agreeing to the Terms & Conditions stated above. By approving this Estimate Cost for Service via my electronic or hand signature, I hereby voluntarily free Orange Square Movers of the liability of an onsite visual, and agree to an online, e-mail / over the phone estimate. I am fully aware that I am entitled to an in home consultation at my request for no additional cost and that it is my responsibility to request it.

Please refer to: “You're Rights & Responsibilities When You Move” Brochure - Rights & Responsibilities as well as “Ready to Move” Brochure -  Ready to Move